Can you please tell me where I can do that because I've tried to search by "Dashboard" in sysconfig and I couldn't find any option to change that.
Thank you!
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Mihai Oprea
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: 18 iunie 2013 15:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets not shown in dashboard for restricted agents
By default, only rw permissions can effectively use the dashboard. Change in sysconfig.
On Jun 18, 2013 6:47 AM, "Mihai Oprea" mailto:mihai.oprea@sphs.ro> wrote:
Hello again and thank you for your support.
I have another thing that I cannot figure out.
In my agent/group definition some of the agents (which I call supervisors) have all the rights for a certain queue and some other agent (normal ones) that have only certain rights like: RO, MOVE_INTO, CREATE, NOTE, OWNER.
Well the "sueprvisors" can view the opened or new tickets in dashboard, just as it should, BUT other agents that have the above rights can't view anything in dashboard, they can only see their tickets in "tickets>status view", even though the tickets are in the same queue and have the owner the respective "normal" agent.
Can you provide me an idea.
Have a good day!
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Mihai Oprea
mihai.oprea@sphs.romailto:mihai.oprea@sphs.ro
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