Well, I´m using OTRS 2.4.5 and I can enable the feature but I do not realy now how it Works, and how an Agent can create new messages without editing the AgentInfo.dtl on the Server.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---22.10.2009 09:36:37---what version are you using ? did you try to search it on the file system in (eg. ls /opt/otrs/Kernel

From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	22.10.2009 09:36
Subject:	Re: [otrs] How to enable Agentinfo without messing up OTRS
Sent by:	otrs-bounces@otrs.org

This is the Message I get when I configure Agentinfo ..... can someone help me out ?

Message: Module Kernel/Modules/Agentinfo.pm not found!

Traceback (32374):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo feature of OTRS, but everytime I enable this

From:	MMoj@timocom.com
To:	otrs@otrs.org
Date:	21.10.2009 14:52
Subject:	[otrs] How to enable Agentinfo without messing up OTRS
Sent by:	otrs-bounces@otrs.org

---




Hey,

I need to test the Agentinfo feature of OTRS, but everytime I enable this feater the system chrashes and tells me that a Template is missing. Is there a way to work around this behavior?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489---------------------------------------------------------------------
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