-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi there, Aleem Mohamed schrieb:
Hello! Is there any way to change the priority settings to allow me to change the priority of a ticket WITHOUT having to give a reason for the change?
...go to SysConfig and search for "Ticket::Frontend::AgentTicketPriority###Note" setting this to "No" and you've got what you want. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFH1YMRvXo8m5PgoXQRAl5dAJ0cczoT/dqICfAMNaXy2rYE15DgJgCfTg+W FGcnNmaq3fOZ1GYJqXf2c1s= =NZxX -----END PGP SIGNATURE-----