Hi Tripal, On Mon, Sep 16, 2002 at 07:35:26PM +0200, tripal jadeja wrote:
I am new to otrs , just installed it on suse 7.3 with mysql and all required perl modules. [...] Everything is fine untill here . But when the hourly cron job "/etc/rc.d/otrs cleanup " for user otrs gets executed the problem starts. After execution of "/etc/rc.d/otrs cleanup >> /dev/null" the the ticket is getting locked again with a status of new message in that ticket. The message no 1 (reply1) appears back as the next message in that ticket thread and ticket is again getting status locked The below is the the thread sequence from otrs . [...] and after every hour its adding the same message again to the thread. The problem does not end here , [...] I hope I have make my problem clear :-) , so please somebody help me to get the cause of this problem .
Ja. :-) It's a file permission problem. Please try to set the default group of the otrs user to nogroup (GID 65534). [/etc/passwd] otrs:x:501:100::/opt/OpenTRS/:/bin/false [...] To: [...] otrs:x:501:65534::/opt/OpenTRS/:/bin/false [...] Try "/etc/rc.d/otrs cleanup" and all emails should be processed. Then you get no more follow ups hourly. Feedback would be nice. So I can fix (add) this info to the next version. Thanks!
Tripal Jadeja
Have a lot of fun. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider