Hi Justin,
One option is the method
Laurent mentions. Another method would be to add your own custom field in
sysconfig instead of changing how one of the defaults works. Another option is
to add a custom field in sysconfig under Frontend::Agent::Ticket::MenuModulePre.
The code must be added in Ticket.xml under the Kernel/Config/Files directory.
The second method allows
you to create the functionality you need without removing any of the existing
functionality that you may want for future needs.
If you have any questions
on the code to add in Ticket.xml just send me a personal email.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost
Sent: August 7, 2007 10:45 AM
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] Customer
Change Option without using Zoom
Hi Justin,
I think you should be able to customize/configure this through SysConfig
Frontend::Agent::Ticket::MenuModulePre.
It seems links appearing in QueueView for Tickets are defined there so maybe
you will be able to add a new one like ##470 :) or even use an existing one
such as Spam or Delete (unabled by default it seems).
Best regards,
Laurent
Le mardi 07 août 2007 à 15:01 +0100, justinjohnson@f2s.com a écrit :
Hi All,
Is there a quick and easy way of having the customer option on queueview rather
than having to to go zoom first?
Thanks
Justin
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