I am getting ready to backup otrs 2.4.3 on a windows 2003 server using mysql 5.0 will a regular windows backup work with this? And will I be able to restore that backup to a newer version of otrs say 2.4.6 on a windows server 2003 box using mysql 5.0? Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech mmitchell@6ave.commailto:mmitchell@6ave.com 973-564-7780 (External) 973-924-2900 (Internal) NOTICE: This email and any attachments are intended only for the named recipient(s), and may include confidential, proprietary or legally privileged information. If you are not the named recipient, you are not authorized to copy, print, share, save or rely upon this email or any attachments; instead please notify the sender by reply and immediately destroy this email and any attachments.