I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Small;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Medium;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Preview;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:07:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhoneOutbound;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:50 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:08:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:08:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 08:08:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue:Jose.Salviati)
[Fri Aug 9 08:08:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue;Subaction=Change;QueueID=4:Jose.Salviati)
[Fri Aug 9 08:08:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:08:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:09:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
________________________________________
From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Renee B [otrs.list@perl-services.de]
Sent: Friday, August 09, 2013 8:28 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
What do the OTRS-/Webserver-logs say? (The OTRS log is at
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
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