On 16.07.2010, at 14:36, James, Michael wrote:
Does anyone know of a way to display the Ticket Create Timestamp on the AgentTicketClose view? It would be useful to display the Ticket Create Timestamp somewhere on the page so the Agent can refer to it.
Can the string $TimeShort{"$QData{"Created"}"} be used in AgentTicketClose.dtl?
I'm not sure of the syntax or in which block it could be included.
This is actually very simple by just modifying the templates as you mentioned already.
Just keep in mind that you are not update save with modified templates and that you have to redo your work after you updated the Framework version.
Here is a DIFF that works for me, just add the line below line 124:
mole:/opt/otrs/Kernel/Output/HTML root# diff Standard/AgentTicketClose.dtl Demo/AgentTicketClose.dtl
124a125
> Ticket $Text{"Created"}: $TimeShort{"$QData{"Created”}”}
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com