Hello,

attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.

Tschoe
Ralph

-----Ursprüngliche Nachricht-----
Von: Sebastian Wormser [mailto:sibbi@sibbi.org]
Gesendet: Dienstag, 24. September 2002 10:45
An: otrs@otrs.org
Betreff: Re: [otrs] Special characters in the subject

Hi Ralph,

Zitat von Ralph Müller <ralph.mueller@forcont.de>:

> But now I experienced a problem with special characters
> (Umlauten) in the subject. If a customer uses such characters
> in the subject field and than he/she answers to an reply, the
> answers is not attached to the existing case, a new case is
> opened instead.
> Any hints?

Can you provide the subject lines of those Tickets/Articles?
Is the Ticket-Number still present in the reply?

> Ralph

cu,

  Sibbi
--
You can observe a lot by just watching.
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