It's correct. It's used to prevent race conditions. If two eager agents want to do something with a ticket, the first agent to lock the ticket gets control.


On Mon, Aug 4, 2014 at 10:38 PM, Aaron Liu <aliu@nla.gov.au> wrote:
Hi,

I am using OTRS 3.3.8, and am experiencing an strange behaviour.

I clicked Tickets -> Queue View -> Ticket number and then I navigated all of the sub menus, the ticket was locked by me after I clicked the Queue button (the button for moving tickets) but I didn’t click the “submit” button on the pop-up window. That is to say, I only browsed the pop-up window for the Queue and clicked the close button at the top right of the window, then the ticket was locked by me.

Does it sound a right behaviour?

Why is a ticked locked by just browsing some pop-up windows? Is there any config available to disable this?

Thank you!

Aaron
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