got the solution,
the Firewall in the network checks if the sender of the outgoing mailaddress is correct.
Per default the sender of notifications is otrs@
In my case FQDN was not valid for sending outgoing mails.
After setting a valid Sender Email adress in Config.pm
$Self->{NotificationSenderEmail} = 'otrs@blabla.com';
everything works fine
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Matthias Wegner
Gesendet: Donnerstag, 25. August 2005 11:20
An: otrs@otrs.org
Betreff: [otrs] Agent notifications are not sent
Hi there,
one of my otrs systems is not sending its agent notifications.
After receiving a message there is the following log entry
Sent agent 'NewTicket' notification to 'xxxxx'
xxxx ist the correct maildress.
But i dont get the notification Mail.
Sending an "AdminEmail" works fine.
Sending answeres and forwarding messages works fine.
Any ideas to this riddle ?
Matthias Wegner
