Hi nils

I had some suspect about a bug. I observed another strange flavour using the tab filter bar:

a) if i select the filter tab 'Change' (only change template) the overview screen seem working well : i can select a template in a diffrent window and i can delete it (I have the confirmation pop-up)

b) if I select the workorder filter tab (only Workorder template) I ahve the same flavour as previously depicted and I can't delete the template.

Answering your question:

I go into the overview screen, I select a template and I fall into the edit screen into a different window, here I can modify some attributes but I can also to cancel modification and come back into the previous screen (Template overview) otherwise why I have a ref with cancel/close window option ?

regards

stefano

2011/4/20 Nils Leideck <nils.leideck@leidex.net>
Dear Stefano,

On 20.04.2011, at 15:06, Stefano Boccanera wrote:

> I detected a problem on ITSM Change Template overview form. I'using Otrs 3.07 and ITSM aligned version.
> I created a Change template (say CA for example) and Workorder template (say WO ...) , the source workorder is also within the Change template.
>
> So when I go into the Template Overview screen and select one of this template, I can see the template's attributes but not in a different window (as usual) but in the same window.
>
> The side effect is when I click on Cancel / close window link, I can't come back to the previous screen ....

I do not see your issue. If you go to the Templates section, why do you want to go back? To where?

> further problem I can't delete the templates, basically nothing happen when I click on the wastebasket icon.

There should be an overlay window - like the new search window - asking you if you really want to delete. If this doesn’t work but the search works fine, please be so kind and open a bug with some details about your environment used.

Cheers, Nils

--
Nils Leideck
http://webint.cryptonode.de / a Fractal project

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Stefano Boccanera