Hi, On 28.11.2009, at 16:34, ml ml wrote:
if i write a customer an e-mail and set the status to "pending..." and the customer replies...then the Ticket-State does not change and its still pending.
I thought its the default behavior, that the state changes from pending to open in this case.
If not....how can i accomplish this?
SysConfig -> Ticket -> Core::PostMaster Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net LeideX.net Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 http://webint.cryptonode.de / a Fractal project