
On 12/01/2010 05:53 PM, Gerald Young wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname} $Self->{UserLastname} <$Self->{UserEmail}>";
Hello, Thank you for your reply. In fact, what you've suggested will cause the *Customer* email address, to not be written to the ticket; however, it did give me the clue i needed to locate the *Agent* address, so thanks. :) For anybody who's interested, in order to prevent the Agent email address from being written to the ticket, one must remove <$Self->{UserEmail}> from its various locations in Kernel/Modules/AgentTicket*.pm . Cheers ! -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince