Its a pretty simple setting, go to the admin panel and under queue, select the queue that’s reopening tickets and set the default follow up to reject.
On 7/17/06 8:40 PM, "Dennis Kavadas" <dennis.kavadas@gmail.com> wrote:
since i never reeceived a reply the first time, i'll try again !
>
>
>hi all
>is it possible to NOT allow a closed ticket to be re-opened after being closed ?
>why ?
>i'm trying to get around the problem of users replying with a "thank you" after a ticket has been successfully closed.
>
>
>
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