Add a filter to the mailbox.
Mark (Tater) Totz
Illustrator
Lenzen IP
630-788-5879 cell
On Jan 10, 2009, at 5:28 PM, Grant Sewell
Hi all,
My OTRS system (2.0.4 - as found in Debian Stable) is set up to retrieve all messages sent to a specific mailbox (support@xxyy.abc) and autocreate a ticket for each new mail. This is potentially open to abuse. Is there a way to reject (silently or otherwise) any message from an unknown sender, and only create new tickets for messages sent from accounts that OTRS knows about (ie in the "Customer User"'s email field)?
Cheers. Grant. :) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs