Hi,

In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error".

Software error:

ERROR: Need write permission in OTRS home

Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!!

 

I tryed to reconfigure the file otrs.SetPermissions.pl and run it.

I got this as resultat

Bash:~#perl otrs.SetPermissions.pl

bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/

Usage: otrs.SetPermissions.pl

    [--otrs-user=<otrs>]

    [--web-user=<otrs /opt/otrs>]

    [--otrs-group=<OTRS_GROUP>]

    [--web-group=<WEB_GROUP>]

    [--admin-user=<ADMIN_USER>]

    [--admin-group=<ADMIN_GROUP>]

    [--admin-group-writable]

    [--secure]

    [--not-root]

    <OTRS_HOME>

 

Try: otrs.SetPermissions.pl /opt/otrs

 

Bash# perl otrs.SetPermissions.pl /opt/otrs bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/

ERROR: --otrs-user=<OTRS_USER>

 

I wonder which name of user that I need to give as the value of "--otrs-user". Maybe, it happed because that I copyed the file "otrs.SetPermissions.pl" from the original installing file "otrs-3.0.6" when I have gotten this kind of problem the last time?

 

OS:

Linux version 2.6.26-1-686 (Debian 2.6.26-13) (waldi@debian.org) (gcc version 4.1.3 20080704 (prerelease) (Debian 4.1.2-24)) #1 SMP Sat Jan 10 18:29:31 UTC 2009

 

Apache/2.2.9

 

mysqladmin  Ver 8.41 Distrib 5.0.51a, for debian-linux-gnu on i486

Copyright (C) 2000-2006 MySQL AB

This software comes with ABSOLUTELY NO WARRANTY. This is free software,

and you are welcome to modify and redistribute it under the GPL license

 

Server version          5.0.51a-24

Protocol version        10

Connection              Localhost via UNIX socket

UNIX socket             /var/run/mysqld/mysqld.sock

Uptime:                 33 days 20 hours 39 sec

 

Thanks a lot for your help!

 

Best regards!

Xiaoxing Meng