[otrs] State of a Ticket & Grouping of Tickets

Hi, I have installed OTRS recently and played with the settings and the system. Now I have some questions! ;-) - Is there a way to change the state of a ticket? All Tickets are marked as "new". How can I switch to state "open" or is this done automagically? - Is it possible to group tickets together, when they are all matching the same problem? I'm using the 0.5 Beta5. Thank you for this piece of software. have fun, bye!tom -- || Tom Schroeder || Systemadministrator || TILL.DE || || ts@till.de || http://www.till.de/ || info@till.de ||