Re: [otrs] is it possible to ignore e-mail where the otrs address is in the cc: field?

Hello Jorick, Sunday, January 2, 2005, 12:20:13 PM, you wrote:

We have OTRS setup to receive messageson a specific address and create new tickets when people mail to it. Someof our customers have the habit of including the helpdesk mail-addressin the CC: field when the mail to a specific person in our organization.This causes tickets to be created that we do not want in our helpdesk system.

Is there a parameter in the Config.pmto respond only to the to: address or do we need  to filter theseon the mailserver?

I think you should create a Postmaster filter and there match CC with @yourdomain.com and set X-OTRS-Ignore to Yes. -- Best regards, Alex