1 Aug
2007
1 Aug
'07
9:27 a.m.
Hi Ron,
1. Is there a way to modify the agent queue view to display the owner of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # <tr valign="top"> # <td><b>$Text{"Owner"}:</b></td> # <td>
$QData{"Owner","18"}</div></td>
# </tr>
* uncomment those lines (i.e. delete the '#' at the beginning of each
line
there you go.
2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? You can choose the queue in the select labeled "From" (at least in my installation.
Hope that helps, gerhard