Hi All! We recently just updated from 2.0.4 to the latest 2.3 version. Our previous admin had created a customized NavBar button called “My Tickets” which would essentially display the currently logged in agent’s open tickets. (It seems he edited the NavBarLockedTickets.pm file to add this functionality.)

However, after the update that button is now gone. We have tried to add the relevant bits to the NavBarLockedTickets.pm file and the button has returned. However, the results are not accurate. For instance one agent only sees one old, closed ticket displayed (when he actually has about 20 open tickets).

Any help on this would be great. Thanks!

Essentially, we would like to have a NavBarButton called My Tickets that displays the agent’s open tickets.

Graham Fleming

Network Specialist

Boardwalk Communications

250.382.4880 ext. 2522