Hi, Mikhail

1. If you do not set new owner, "root@localhost (Admin OTRS)" becames owner. In that case anybody who have access to new queue will recieve notification, and can become owner by locking this tikket.

2. If you can't change smth by settings, you can do it by commenting some lines at corresponding .dtl file...

Regards,
German

25.01.10, 17:02, "Михаил Лукин" <mihail.lukin@googlemail.com>:

Hi, Community!

In Frontend::Agent::Ticket::ViewNote there is an option Ticket::Frontend::AgentTicketNote###Owner which allows to show/hide new owner selection while composing a note. When an agent moves a ticket to another queue and selects new owner, other users of group do not receive notifications. I'd like to disallow selecting new owner so that every viewer of queue could "take" unlocked ticket by locking it and became its owner. Unfortunately, there is no Ticket::Frontend::AgentTicketMove###Owner option in Frontend::Agent::Ticket::ViewMove.

What is your advice?
Thanks

--
regards,
Mihail