You have 2 options, 1&gt; reinstall the application 2&gt; ask the people what changes they have made (if any).<br><br>One seems to be good one cuz ur application is still in testing.<br><br><div class="gmail_quote">2008/5/19  &lt;<a href="mailto:gen@gentube.com">gen@gentube.com</a>&gt;:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d">Quoting Go Wow &lt;<a href="mailto:gowows@gmail.com" target="_blank">gowows@gmail.com</a>&gt;:<br>

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What version of OTRS you are using?<br>
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I&#39;m using version 2.2.6 and when any replies to closed ticket the ticket<br>
gets open for me.<br>
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</div><a href="http://2.2.4." target="_blank">2.2.4.</a><br>
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I can&#39;t imagine that what I&#39;m seeing is the default behavior. Either my installation is broken or a setting some where has been changed. The latter is entirely possible, since there have been a few people with their hands in this project.<br>

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The trouble is that I don&#39;t see what setting would affect this. It doesn&#39;t seem to matter what state I set the ticket to when I reply: it does not reappear in the queue. Does this ring a bell with anyone?<div><div>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Those that make the rule don&#39;t play the game!!