I'm using OTRS with ITSM..

I want to do something like this if it's possible.

When creating a ticket...

1. Select the type : New Ticket

2. Select the queue : ITQUEUE

3. Select the service related with new ticket for example PC Problem.

The question comes i want New Ticket <--> Pc Problem bound together.

So if i create a new type : New Change Request

Select the queue : ITQUEUE

Service is : SAP Change Request

New Change Request <--> SAP Change Request

Sounds odd but i want to define which services are associated with which types.

So when that type is selected only associated services are displayed and others are not.

Thanks & Regards,

Sarper