Re: [otrs] 回复: why is the split function always giving a phone ticket

Hi Martin, On Fri, Jun 10, 2011 at 10:59, martinliu_cn wrote:

Phone ticket sould be just a source of ticket. No matter any difference of source, ticket should be same.

I'm totally with you! There should just be one "New Ticket" mask, with an option to send an email. There's no need for the "Phone Ticket"/"Email Ticket" distinction. See also https://otrsteam.ideascale.com/a/dtd/Split-ticket-to-outbound-email/92660-10... -- Mike