Hi there,
Everything is in the subject … should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a “normal
queue”). If you try to use a sub-queue (level 2 for example), it does not work.
Annoying bug …
Thanks
Philippe Martignier
Communications Division
Customer Service Section
Email :
Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3