Mercator GmbH wrote : [...]
When I put just question marks in it, I think these are placeholders for other letters. Or not?
Nobody could explain me how to do this with the generic agent... [...]
Hello Marc, I don't think that you can solve the problem within OTRS, but with a shell script. To call it use the corresponding option in the GenericAgent or let it process your emails and set an email flag to filter the mails with the PostMaster Filter. In the shell script you could use grep to search for multiple series of question marks which should differentiate your spam mails from user mails with normal usage of question marks. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de