Thanks for the hint.
Will use this aproach. "Solved" ;-)
--
Pete
On Mon, Sep 14, 2009 at 3:35 PM, IT easyap
We had the same problem and we solved it with a generic agent job that unlock all closed tickets.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pete Sent: lunes, 14 de septiembre de 2009 13:47 To: User questions and discussions about OTRS. Subject: [otrs] Closed tickets in "Locked Tickets" view
Hi,
being a newbie in OTRS and not being abble to find the answer i want to ask why when i select my "Locked Tickets" View i also see tickets that have already been closed ?
I'm Usind OTRS 2.2.7 on Debian 5
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-- Pete