[otrs] Customer notification on external note

I have been looking for a way to have OTRS send the customer a notification when an agent adds an external note, is this possible? Preferably containing the text of the note Thanks Mike CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient (s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.