Hi steve,
How can I link SLA to Priority Not to Service .
Thanks.
Yousef.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steven Carr
Sent: Thursday, March 07, 2013 3:52 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Postmaster Filter not quite doing what it should
Ignore me, having a silly moment. The problem was with the attribute I was
setting, I need to set X-OTRS-Queue instead of X-OTRS-FollowUp-Queue.
Steve
On 7 March 2013 12:50, Steven Carr
Hi list,
I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this...
On the IMAP configuration "Trusted" is set to "Yes" and "Dispatching" is set to "by email To: field".
I have a filter setup which looks at the "To" address for "EMAILADDRESS:root@(.+)" and then sets the X-OTRS-FollowUp-Queue to "Systems".
As you can see from the log snippet that is working as expected, but the email is never placed in the Systems queue, it stays in the "Postmaster" queue.
OTRS-otrs.PostMasterMailbox.pl-27 IMAPS: Fetched 1 email(s) from xxx@domain.eu/mail.domain.com. OTRS-otrs.PostMasterMailbox.pl-27 New Ticket [20130307272790/test] created (TicketID=4039,Queue=Postmaster,Priority=4 Low,State=new) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to->Systems)' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <20130307122529.71B8F4006EE@server.domain.com>) OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to->Systems)' Set param 'X-OTRS-FollowUp-Queue' to 'Systems' (Message-ID: <20130307122529.71B8F4006EE@server.domain.com>)
Anyone any ideas? it's driving me nuts.
Steve
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