Re: [otrs] Totally empty tickets in my queue

9 Sep 2004

      On Thursday, September 09, 2004 4:16 PM
wes@automaticduck.com  wrote:
...
This morning I have 35 empty tickets.  What causes this to happen?
It seems, the PostMaster isn't capable of actually storing the contents
of emails it receives.  Or you are being hacked. scr

Watch your logs. Make Backups. Use procmail or similar means to retain a
backup of every single eMail before it is given to OTRS. Compare those
to the empty tickets, and find out which email causes this to happen. If
no email is involved, it is most likely a falsly configured GA.

hth,

Robert Kehl

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