[otrs] Re: otrs Digest, Vol 19, Issue 38

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Today's Topics:

1. agent interface (Frank Cases) 2. disabling notification (Andreas Rittershofer)

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Message: 1 Date: Thu, 24 Feb 2005 00:49:31 -0000 (UTC) From: "Frank Cases" Subject: [otrs] agent interface To: otrs@otrs.org Message-ID: <1316.65.92.227.79.1109206171.squirrel@65.92.227.79> Content-Type: text/plain;charset=iso-8859-1

Sorry forgot to include logs

this is what log file show

No commands in AgentInterface email found, send reject to agent (MessageID:<6b5f61a205022316443940784a@mail.gmail.com>)!

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Message: 2 Date: Thu, 24 Feb 2005 11:19:39 +0100 From: Andreas Rittershofer Subject: [otrs] disabling notification To: otrs@otrs.org Message-ID: <1109240379.3244.0.camel@coredump> Content-Type: text/plain

I want to disable the notification of an agent when he is made owner of a ticket. I have no idea where to do that.

mfg ar

I think you can do that under agent's preferences if am not mistaken Ronny -- *************************************************************************** / ''We can't become what we need to be by remaining what we are''\ \ ,, ,,/ ***************************************************************************