Re: [otrs] Question regarding backups

Craig Johnson wrote:

We utilize OTRS for our problem ticket tracking, and we’re trying to find a way to do a nightly automated backup of the database. Is anyone currently doing this? If so – what/how are you doing it? Are there any components/plugins that we could use and configure for our needs?

If you just want to backup the database you can use the dump tools for your database (for instance mysqldump if you're using MySQL). Also take a look at the included backup script (/opt/otrs/scripts/ backup.pl on my installation). Nils Breunese.