Re: [otrs] Show locked Tickets in AgentTicketQueue

12 Feb 2010


      All locked tickets by any agent, by any queue.

On Fri, Feb 12, 2010 at 1:50 PM, Guillaume Rehm wrote:
...
Hi,
This feature enable to just showing agent's locked tickets or all locked
tickets in queues ?
Le 12/02/2010 13:24, Jan.Dreyer@bertelsmann.de a écrit :
*Great david. works like expected. Thanks!*
Gruß
Jan Dreyer
------------------------------
*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
*Im Auftrag von *David Holder
*Gesendet:* Freitag, 12. Februar 2010 10:29
*An:* User questions and discussions about OTRS.
*Betreff:* Re: [otrs] Show locked Tickets in AgentTicketQueue
Hi Jan,
In OTRS sysconfig:
Config Options: Ticket -> Core::Ticket
Locate Ticket::ViewableLocks:
Click "new"
Add 'lock'
Then click the update button at the bottom of the page.
Regards,
David
On Fri, Feb 12, 2010 at 8:35 AM,  wrote:
...
Hi @ll,
is it possible to show locked tickets in agent's ticketview, too?
OTRS 2.3.4
Greetings
Jan Dreyer
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
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mail: guillaume.rehm@bnu.fr
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