Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
De : Alexander Scholler <alexander.scholler@augsburg.de>
Envoyé par : otrs-bounces@otrs.org
Date : 20/09/2006 10:36AM
Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

Hi Franck,

franck.lamas@stp-presse.fr schrieb:
> Well, I tried what you said, and the user can login with the mail
> address. The problem is that they don't see any tickets !
>  
> As I use also LDAP for the customer database backend (on the AgentTicket
> Form), I think I have to coordinate the twice things, but I don't know
> how to do it.


As written before, you have to set
>>     $Self->{CustomerUser} = {
>>      # ...
>>      CustomerKey => 'mail',
>>      # ...
>>     }
to tell OTRS to use the mail-address as unique customer id.

Note that through your switch of identification from uid to mail, your
OTRS-data perhaps may get inconsistent. But I think not in such a way
that you shall not switch the customer-identification.

>  
> I had a look in the Ticket table and I've noticed that the customer_id
> and the customer_user_id are used to list the tickets by customer. But
> if I make changes in the table it doesn't work...

It works, believe me - you made some other mistake.

Bye, Alex

>
>  
> -----otrs-bounces@otrs.org a écrit : -----
>
>     Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
>     De : Alexander Scholler <alexander.scholler@augsburg.de>
>     Envoyé par : otrs-bounces@otrs.org
>     Date : 20/09/2006 07:06AM
>     Objet : Re: [otrs] LDAP Customer Backend Authentification Question
>
>     Hi,
>
>     franck.lamas@stp-presse.fr schrieb:
>      > I use LDAP to let my customers authentificate in the system.
>      >  
>      > My users have to enter their userid and i'd prefer that they have to
>      > enter their mail address. How can I achieve this ?
>
>     $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
>     $Self->{CustomerUser} = {
>      # ...
>      CustomerKey => 'mail',
>      # ...
>     }
>
>     # optional
>     $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
>     '@yourmaildomain.tld';
>
>     (That works fine on our installation.)
>
>     I think that the OTRS-login-name of the customer (you wish to use the
>     mail-address) must be identical to the unique Identification of the
>     customer (CustomerKey) within OTRS. I think you can not do any
>     mapping like
>     1) login with mail-adress,
>     2) map mail-address to uid and use customer-uid within OTRS
>
>      >  
>      > Thanks in advance
>      > Franck
>
>     Bye, Alex
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>
>
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