Hi Rodrigo,
In the OTRS versions before 2.4 the Bulk Action was implemented as a
frontend module (meaning that you'd have a button on the top of your screen,
just like "Ticket" and "QueueView", to do a bulk action).
In 2.4, the bulk action has been integrated in the S/M/L view of the
tickets. You'd have checkboxes before the tickets, and a 'Bulk Action'
button on the bottom of the screen to go with that. There's even a checkbox
next to the 'Bulk Action' button that does 'select all' if you'd need that!
[image: http://otrs.org/2.4/images/ticketoverview.png]
-
Michiel Beijen
R&D
OTRS AG
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On Tue, Nov 3, 2009 at 10:21 PM, Rodrigo Correa
Hello, I upgraded my OTRS, the version 2.3.3 to 2.4.5, after the update I am finding it REMOVED the option when I perform a Bulk Action. This option was removed this version of OTRS?
Tks,
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