Hi Ekram,
it seems your database table customer_user has been created
with “NOT NULL” for the “pw” column.
In the default OTRS setup, a password is an optional field.
If there is no password given, the user can simply not login.
Please double check your table configuration and change the
pw column to allow NULL values.
On 01.11.2010, at 17:11, Ekram wrote:
I'am having a problem
when try to create customer user from admin panel.
It giving error the following error:
[Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]:
ERROR: null value in column "pw" violates not-null
constraint, SQL: 'INSERT INTO customer_user
I found in the customer user creation panel that
password in not taking from the filed.
Please check the attachment. It will clear you.
Is there any customer user configuration needed?
My installation is straight forward using postgres and
otrs version 2.4.7