Hi!

I want to have another default state for agent answers and discovered
the ACLs for influencing OTRS behaviour.

Only the mentioned states are shown but

unfortunately I can reorder the States as I want, OTRS still takes „closed sucessful“
if available  as it ist he global default.

Can I tell OTRS via ACL what the desired order of states should be or at least,

what the default state is?

$Self->{TicketAcl}->{"testTicketState"} = {

  'Possible' => {

    'Ticket' => {

      'State' => [

        'in Bearbeitung',

        'closed successful',

        'closed unsuccessful',

        'open',

        'pending auto reminder'

      ]

    }

  },

  'PossibleNot' => {},

  'Properties' => {

    'Queue' => {

      'RealName' => [

        'Marketing'

      ]

    }

  },

  'PropertiesDatabase' => {},

  'StopAfterMatch' => 0

};

}

1;

Regards

Martin