Thank you Guillame, unfortunately Ihave OTRS 2.3.4 and now I cant perform an update to subsequent versions. Bye, Ale Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Guillaume Rehm Inviato: mercoledì 17 marzo 2010 14.22 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] attachments by Auto Reply Hi, With OTRS 2.4.7 you can send autoreply in HTML format, so you can add <a href=""> link in your autoreply. Attachment documents must be on public webserver. Hope this help Le 17/03/2010 11:23, Alessandro d'Ambrosio a écrit : Hi, is it possible to send with OTRS an attachment by autoreply? Thanks, Alessandro d'Ambrosio --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr