Hi Jober, 

You can check the postfix or sendmail configuration, also check the MX validation, maybe the server can't resolve the domain of the mail address quickly.

Carlos. 

2012/11/1 Jober Mijares <ronnamijares@yahoo.com>
Hello people,

I've a serious problem,  when I try to reply a ticket, OTRS takes long time charging the template or the page

When I choose the option Note or Close the ticket, OTRS charged quickly, but when I try to reply a ticket it takes long time and it's really annoying.
 
I have mod_perl to increase OTRS performance, nevertheless, it doesn't change the perfomance, 


   o ModPerl::Util....................ok (v2.000004)
      o Apache::DBI...................ok (v1.11)
      o Apache2::Reload...............ok (v0.11)


I've been looking for on internet, but the only solution is install Mod_perl, so I would like to know what can I do apart from this.

Thanks

OTRS 3.1.4
mysql  Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using readline 6.1
apache 2
debian 6.0.4


Thanks


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