Yes, I am. But I think this is not a sollution to me... My web interface will be part of another web interface and apparently it will not be located at the same server with OTRS. Anyway I will pay more attantion to OTRS's customer web interface. Probably it will help me. Thank you for answering. mike conigliaro wrote:
maybe i dont understand your question, but are you aware that otrs already has a customer web interface where they can view the status of tickets?
Косов Евгений wrote:
Good day!
First of all sorry if this list isn't the correct place for such a question.
I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
-- Regards, Eugene Kosov.