If a file is named .rpmsave then this is because it did not match the file distributed with the RPM and so when it was upgraded it moved your configuration to one side.

You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache - but there may be configuration being loaded from elsewhere in your Apache config, so check the rest of the Apache config files first incase there are any directives pointing to the old otrs scripts directory.

Steve



On 5 July 2012 18:02, Derek Kiely <dkiely@kemptechnologies.com> wrote:
Hi Steve,

Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and I see a file called otrs.conf.rpmsave - here it is 

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
#<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location /otrs>
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

#</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride All
    Order allow,deny
    Allow from all
</Directory>

What is the .rpmsave about and is this where my problem is coming from? Any ideas on how to fix it?
 
Derek Kiely
EMEA Support Team Leader
KEMP Technologies Limited
Mary Rosse Centre
Holland Road
National Technology Park
Limerick
Ireland
DDI: +353 61 260104
Office: +353 61 260101



On 5 July 2012 17:33, Steven Carr <sjcarr@gmail.com> wrote:
Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and verify the otrs-web virtual directory is pointing to the correct location then bounce Apache.

Steve



On 5 July 2012 16:26, Derek Kiely <dkiely@kemptechnologies.com> wrote:

Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step increment,

All appears to be OK except that when I click on ticket properties I get the following error message

Inline images 1

I followed the upgrade scripts exactly, it also looks like the js/js-cache is pointing to the wrong directory it is pointing to /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ 

Any help would be greatly appreciated.

Derek Kiely



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