Thu, 20 Dec 2012 06:41:00 -0500
Gerald Young
I think that this was designed to be like AgentTicketPhone (with an AutoResponseType) instead of AgentTicketEmail. It wouldn't be unreasonable to attempt to copy GenericInterface/Operation/Ticket/TicketCreate.pm and modify to use ArticleSend, but easier would be to create an autoresponse that "acts like" the email. A ticket has been created for the following ... This is a reasonably generic autoResponse that can apply to most situations.
The autoResponse idea would be a good solution, but I need to send attachments along with the email and sometimes even send the message PGP signed. Judging from the configuration screen it seems like this wouldn't be possible with autoresponses... shame. So I will probably need to write my own GenericInterface Operation for ArticleSend. But looking at the code in GI/Operation/Ticket/TicketCreate.pm that seems fairly straight forward. Thanks for your answer! Cheers, Marcus