Hi,<br><br>Do any one have idea about how to add new field in ticket form.Any help is appreciated.<br><br><div class="gmail_quote">On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke <span dir="ltr">&lt;<a href="mailto:manish.s.ramteke@gmail.com">manish.s.ramteke@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br><br>I am using OTRS 2.4.5 and  I want to add a new field &quot;Severity&quot; in email ticket form.<br>
Can anyone guide me what changes do I need in configuration and database<br>in order to achieve this.<br><br><br clear="all">
Regards,<br><font color="#888888">Manish Ramteke<br><br><br><br>
</font></blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Manish Ramteke<br>Mobile 9604861644<br><br><br>