Hi, I do not actually understand your question but let me try ;-) On 21.01.2010, at 15:02, TISSOT, Thierry wrote:
Is there a way to prevent reopen of a ticket when it has been closed by an agent ? (don't reopen the ticket when user reply Thank you for example).
go to Sysconfig -> Ticket -> Core::Postmaster and see if the configuration parts are helpful.
I am trying to use postmaster filter to assign a particular state to a ticket when user reply "Validation OK" in the body of the mail but it doesn't work. I used : Body => (Validation OK) Assign X-OTRS-State => Closed
what does not work, what is the error message you get? You might want to set "closed successful" or "closed unsuccessful" instead of "Closed". Look in the Admin Panel in "States" if your used state "Closed" is really there and valid. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!