Sorry for the delayed response. I really appreciate the information. I ended up going through SysConfig as mentioned below, and it worked perfectly. Cheers, Leah On Sat, 2005-09-17 at 14:56 +0300, Daniel Balan wrote:
Hello Mike,
There is also another way to do that: Admin > SysConfig > Group Ticket
Frontend::Agent::Ticket::ViewNote and set the note-external and note-report to 1.
Any way after setting that I was not able to find anything in Config.pm but in Config/Files/ZZZAuto.pm
Does anyone have an idea where the settings from SysConfig are stored (it seams ZZZAuto.pm) and the what settings are the most important (Config.pm or the ones made through SysConfig) ?
Daniel
---------
Saturday, September 17, 2005, 3:47:07 AM, you wrote:
Mike> From Defaults.pm:
Mike> # --------------------------------------------------- #
Mike> # defaults for add note #
Mike> # --------------------------------------------------- #
Mike> # default note type
Mike> $Self->{DefaultNoteType} = 'note-internal';
Mike> $Self->{DefaultNoteTypes} = {
Mike> 'note-internal' => 1,
Mike> 'note-external' => 0,
Mike> 'note-report' => 0,
Mike> Copy this section to your Config.pm and change the value of
Mike> note-external to 1. That should do the trick (I just tested it and it worked for me).
Mike> Mike
Mike> -----Original Message-----
Mike> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leah Cunningham
Mike> Sent: Friday, September 16, 2005 6:30 PM
Mike> To: otrs@otrs.org
Mike> Subject: [otrs] note-external not available on tickets 2.0.2
Mike> Hi,
Mike> I have asked about this before, but never got a response so I am trying
Mike> again. I cannot find anywhere in the documentation or the system
Mike> information on what settings to look at to enable the note-external.
Mike> All of the tickets coming into the system have the option of adding an
Mike> internal note, but the documentation mentions that there should be a
Mike> note-external that customers can see with the customer interface.
Mike> I have the customer interface set up and it appears to be working okay.
Mike> I am using LDAP for the backends for the Customer and auth. If anyone
Mike> knows anything about this, I would really appreciate it.
Mike> Leah
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