
9 Jul
2008
9 Jul
'08
7:39 p.m.
Hello,
I'm wondering if OTRS supports creating pre-defined tickets
automatically at certain intervals of time. For example, let's say
someone should check the logs of some server every week, a ticket would
be created automatically every Monday for this task.
I've read about the Generic Agent, but it didn't see anywhere that it
could also create tickets.
Thanks,
--
Jérôme Charaoui