Hi all
i have a queue called agent which belong to x group.now i want to create a sub queue for the already created queue.and it should belong to different group ,say y group.

is it possible ???? moreover i want to see the newly created sub queue under queue

if this is possible means  tell me guyz..how to do ???
thanks a lot


On Tue, Sep 15, 2009 at 6:42 PM, <otrs-request@otrs.org> wrote:
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Today's Topics:

  1.  faq on 2.4.4 (Bianchi, Giordano)
  2.  Max_Allowed_Packet (Marretta, Rosanna)
  3. Re:  Max_Allowed_Packet (Marco Vannini)
  4.  otrs : agent moving a ticket to sub queue (Karthick B)


----------------------------------------------------------------------

Message: 1
Date: Tue, 15 Sep 2009 14:53:43 +0200
From: "Bianchi, Giordano" <GioBianchi@gop.it>
Subject: [otrs] faq on 2.4.4
To: "'otrs@otrs.org'" <otrs@otrs.org>
Message-ID: <7F79F3787C2CD811932F000BCDF162CB08251D47@MAILMILANO2>
Content-Type: text/plain; charset="us-ascii"

Hello OTRS users,

I'm having some problems trying to get the FAQ module to work on OTRS 2.4.4.

The install went fine, it created the faq and faq_admin groups and I can see
the icon on the toolbar. I've added my user to both the faq and faq_admin
group with full permissions, but when I try to add categories or even create
a faq it tells me "Access Denied" with the message "insufficient
permissions". Nothing useful shows up in the log. Any ideas on how to get it
working? did I miss a step? Already tried logging out and back in,
restarting apache and otrs.

Thanks,

Giordano
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Message: 2
Date: Tue, 15 Sep 2009 13:55:06 +0100
From: "Marretta, Rosanna" <Rosanna.Marretta@yrclogistics.com>
Subject: [otrs] Max_Allowed_Packet
To: <otrs@otrs.org>
Message-ID:
       <23C3D5711C9A944581341CFDD4A96A020BBB48DF@svex31.transportation.com>
Content-Type: text/plain; charset="us-ascii"

Hi,

Can somebody please tell me how to adjust the max_allowed_packet setting
please for MySQL, it is currently set to 0MB and I need to change it to
8MB

Thanks

Rosanna
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Message: 3
Date: Tue, 15 Sep 2009 14:59:25 +0200
From: Marco Vannini <marco.vannini@gmail.com>
Subject: Re: [otrs] Max_Allowed_Packet
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
       <7bd09e660909150559g6809235k1ea401966cf71e4a@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

use your my.cnf file that should be in /etc and put the line
max_allowed_packet=20M

in [mysqld] section.


Then restart mysql



On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna <
Rosanna.Marretta@yrclogistics.com> wrote:

>  Hi,
>
> Can somebody please tell me how to adjust the max_allowed_packet setting
> please for MySQL, it is currently set to 0MB and I need to change it to 8MB
>
> Thanks
>
>  Rosanna
>
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Message: 4
Date: Tue, 15 Sep 2009 18:40:06 +0530
From: Karthick  B <bkarthick4u@gmail.com>
Subject: [otrs] otrs : agent moving a ticket to sub queue
To: otrs@otrs.org
Message-ID:
       <844c48950909150610u2b0e375s43ea73957f544fdd@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi all

 My company has a help desk with the queue called Agent , where the agent
recieves all the ticket throughmails.depending upon the problem he sholuld
transfer the ticket to other queue(department)
this is my concept. so i created a Sub queue under queue(Agent)
my subqueue is the department.when the agent log in to the otrs and when he
tries to move the ticket ,there is subqueue(department) coming up under
queue(agent)
queue and sub queue are belong to diff group.

On Tue, Sep 15, 2009 at 5:30 PM, <otrs-request@otrs.org> wrote:

> Send otrs mailing list submissions to
>        otrs@otrs.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
>        http://lists.otrs.org/cgi-bin/listinfo/otrs
> or, via email, send a message with subject or body 'help' to
>        otrs-request@otrs.org
>
> You can reach the person managing the list at
>        otrs-owner@otrs.org
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
>   1. Re:  fetchmail job error (Rory)
>   2. Re:  Problem generating Notifications for Escalations
>      (Kaul, Sunjay)
>   3.  use "X-Envelope-To" header insted of "to" header (Rupp Timo)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 15 Sep 2009 10:45:13 +0100
> From: Rory <rclerkin@gmail.com>
> Subject: Re: [otrs] fetchmail job error
> To: "User questions and discussions about OTRS." <otrs@otrs.org>
> Message-ID:
>        <78a1e3790909150245h66184610v6a7ffe9f86d6652f@mail.gmail.com>
> Content-Type: text/plain; charset=windows-1252
>
> It sounds like the process hung when it was running.
> Check your running processes and see if it is there and how long it
> has been running.
>
> Rory
>
> Support my 365 Challenge in aid of the Irish Cancer Society
>
> www.365challenge.ie
>
>
>
> 2009/9/15 hpsbigcat <hpsbigcat@gmail.com>:
> > Hi All,
> >
> > ?? I?m using OTRS 2.4.4 on Centos5.2.? I'v setup PostMasterMailbox.pl to
> > fetch mail every 1 minute and works fine before today.? But now, the
> system
> > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force
> > recive them.? And I found some logs as :
> > ? [Notice][Kernel::System::PID::PIDCreate] Can't create PID
> > PostMasterMailbox, because it's already running (
> sample.company.com/21426)!
> >
> > ? Have someone to help me
> > --
> > Hpstiger
> >
> > ---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
>
>
> ------------------------------
>
> Message: 2
> Date: Tue, 15 Sep 2009 15:41:18 +0530
> From: "Kaul, Sunjay" <sunjay.kaul@capgemini.com>
> Subject: Re: [otrs] Problem generating Notifications for Escalations
> To: "otrs@otrs.org" <otrs@otrs.org>
> Message-ID:
>        <
> BB3F9F1BC3CCC945A025F27BD55A30D21A97029FB1@PUNEXCMS02.corp.capgemini.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi,
> I am using OTRS 2.4.4 with ITSM.
> I have configured a queue and created a Service. The Service has an
> associated SLA which is set as:
> First Response: 10 min
> Update: 20 min
> Solution: 30 min
> Customers are mapped with the Service.
>
> I have uncommented the Example code in GenericAgent file which generates
> the Escalation notifications and the entry in the crontab reads:
> */2 * * * *    $HOME/bin/GenericAgent.pl >> /dev/null
>
> I get the notifications when the First Response time has crossed 10 minutes
> (both the Escalation warning as well as the actual Escalation). After this,
> I go and create a response and the update SLA resets which makes sense to
> me. However, that is where my problem starts, even though, the SLA time
> keeps updating, there are no more notifications. Even if I update the
> ticket, I still get no notification for Solution time SLA violation. I don't
> understand where I am going wrong.
> Has anybody else faced this problem earlier, appreciate help
>
> Thanks,
> Sunjay
>
> </PRE><p style="font-family:arial;color:grey" style="font-size:13px">This
> message contains information that may be privileged or confidential and is
> the property of the Capgemini Group. It is intended only for the person to
> whom it is addressed. If you are not the intended recipient, you are not
> authorized to read, print, retain, copy, disseminate, distribute, or use
> this message or any part thereof. If you receive this message in error,
> please notify the sender immediately and delete all copies of this
> message.</p><PRE>
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> ------------------------------
>
> Message: 3
> Date: Tue, 15 Sep 2009 13:08:01 +0200
> From: Rupp Timo <Rupp@huberverlag.de>
> Subject: [otrs] use "X-Envelope-To" header insted of "to" header
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Message-ID:
>        <0ADBD67BD6811A4BB2144D805124714D078DDB8D01@KAEX1.Dom.Rastatt.de>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi,
>
> our MS Exchange server thinks it's funny to rewrite all "to" headers to the
> mailbox's default mail address. However, I want to see the orinigal target
> of a mail in OTRS. The original "to" is transported in a header named
> "X-Envelope-To".
> I fetch my mail via IMAP oder POP3. How can I configure OTRS to use the
> "X-Envelope-To" instead of the "to" header?
> Thx.
> Timo Rupp
>
>
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>



--
Regards,
B.Karthick.
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--
Regards,
B.Karthick.