19 Jul
2007
19 Jul
'07
2:18 p.m.
Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he can't see his company's tickets. his colleague posted some tickets, and so did he. everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter CustomerGroupSupport is activated. the file is also connected with the group.
do i have forgotten something in the configuration?
To indicate they belong to the same company you have to give them the same CustomerID. Nils Breunese.