
Hi Jim,
I have had the same issue. And there is a difference between you're
error and you're logging on the index.pl.
The error says otrs@localhost password no and the logging for index.pl
says root@localhost with password root.
I have solved this by setting a password in Config.pm.
Apparently otrs wants a password for the otrs@locahost account.
Peter
2007/11/12, DataForce CRM
Ubuntu gutsy Mysql
I have reinstalled and still get this error. I have installed on Ubuntu Gutsy server and went thru the installer.pl. I am then told to login using root@localhost as url. When I click on the given url I get an error. that says otrs@localhost password no.
i do not get a login screen this error is caused by clicking on the url in the last page of the installer.pl form. Please advise if you can. JR
final page of installer.pl:
Start page: http://support.dataforcecrm.com/otrs/index.pl User: root@localhost Password: root Have a lot of fun! Your OTRS Team
Error on clicking on above url.
[ OTRS ] Sat Nov 10 12:18:40 2007
Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Nov 10 12:18:40 2007
Message: Access denied for user 'otrs'@'localhost' (using password: NO)
Traceback (4190): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
-- Thank you,
Jim Romano DataForceCRM.com 214-717-5508
For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation support@dataforcecrm.com
-- Thank you,
Jim Romano DataForceCRM.com 214-717-5508
For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live Chat, Documentation support@dataforcecrm.com
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